Branch Availability and Member Assistance

CCU is focused on meeting the needs of our membership while keeping a close watch on recommendations intended to protect members and employees.

Last updated Wednesday, August 6th at 11:00am

We are closely monitoring guidance from state and federal agencies, including the Centers for Disease Control and Florida Department of Health, and would like you to be aware of the measures being taken to keep members and staff as safe and healthy as we can.  This page is updated as conditions change.

Lobbies

CCU branch lobbies in Rockledge, Palm Bay, and Titusville are open normal business hours and will follow social distancing guidelines, including limited capacity in the lobbies.

Per CDC recommendations and for your safety, please note the following:

  • A CCU Concierge will greet you at the door.

  • We will limit the number of members in the lobby at one time.

  • Wearing a mask is encouraged while inside the branch.

  • You may be asked a few health-related questions when you arrive.

  • For security purposes, you may be asked to remove your mask while we verify your identity.

  • CCU staff will be wearing masks.

  • Hygiene shields have been installed on the teller and member service desks.

  • If you are not feeling well, we ask that you please use the drive-thru or ATM and reschedule any appointments.

Lobby appointments are available.  Please call 321-690-2328, and our Member Services team will be glad to assist you with making an appointment at the branch most convenient for you, if needed.

Thank you for your patience and cooperation.

All CCU drive-thrus are open normal business hours:

  • 8:00am-6:00pm Monday-Friday: Melbourne (NASA Blvd), Palm Bay Road, Port St. John, Rockledge, Titusville
  • 9:00am-5:00pm Monday-Thursday and 9:00am-6:00pm Friday: Viera (Murrell Rd)
  • 9am-Noon Saturday: Palm Bay Road, Port St. John, Rockledge, Titusville

All CCU branches feature ATMs that accept deposits and offer cash withdrawals.

All Night Drops are open.

Many transactions can be handled by phone, online, or through the mobile app. 

  • Our Member Service Representatives will be happy to help you: Call 321.690.2328 and select option 5 (outside Brevard: 1.800.690.2338). Take advantage of our call-back service which helps you avoid waiting on hold and guarantees your place in the call queue.
  • See below for phone, online, and mobile options for managing your accounts and applying for loans.


Member Assistance

Understanding that our members may experience financial hardships related to the evolving public health concerns, we have introduced some options, such as financial assistance loans, extensions, and increases. Please click here for details on these special member assistance options.
 

Free Webinars
Click here to access free on-demand and monthly webinars presented by our partner in financial education, Balance Financial Fitness. Topics include 30 Ways to Trim Your Budget, Financial First Aid, Rebuilding After Financial Crisis, Family Money Matters, and more.


Economic Impact Payment (Stimulus Checks)
Please click here for the latest information regarding the stimulus check payments and your CCU account, plus how to avoid scams related to this relief program.


Beware of scams and false information
Unfortunately, there are always some who try to take advantage of fears and vulnerabilities. There is a lot of information coming at us from different sources.

From the FTC:
"Before you act on a message you've seen, before you share it, or before you even worry about it, ask — and answer — all three of these critical questions:

  • Who is the message from? Do I know them? Do I trust them? Am I positive they are who they say they are? Double-check: government and employer impersonators are active right now.

  • What do they want me to do? Just know something — or are they trying to get me to act in some way? Do they want me to buy something, download something, or give up personal info?

  • What evidence supports the message? Use some independent sources to fact-check it — or debunk it. Maybe talk to someone you trust. But always verify, using a few additional sources. Once you’ve done that, does the message still seem accurate? 

Approaching information by asking and answering these questions can help you sort out what's helpful…and what’s a scam." (Click here to read full article on the FTC's website.)

For more information and tips for avoiding fraud and COVID-19 scams, please click here to read the CCU Blog.


Account access
CCU branches are cleaned on an established schedule with appropriate cleaning agents and disinfectants. We have asked all employees to observe the CDC's recommended guidelines to prevent contracting or spreading the virus, which includes staying home if they are not feeling well or exhibit any known symptoms of COVID-19.  This may result in fewer employees being available to serve members and could cause some service delays.  We greatly appreciate your patience and understanding during this challenging time.

We encourage our members to follow the Center for Disease Control's guidelines to protect yourself and others.  We would like to remind you of the many alternatives for managing accounts, applying for loans and credit cards, and opening new accounts.

Drive-thrus

Fee-FREE ATMs

  • Branch ATMs:   All CCU branches feature ATMs that accept deposits and offer cash withdrawals.

  • Remote ATMs: CCU participates in many ATM networks, including Publix Presto, that provide you with access to over 50,000 fee-free ATMs (including 130 in Brevard).  You can find a convenient location using the CCU Mobile App.

Phone Services

  • Contact a Member Service Specialist: 321.690.2328 (outside Brevard County: 1.800.690.2338). Select option 5. Take advantage of our call-back service which helps you avoid waiting on hold and guarantees your place in the call queue.
  • Get balance and transaction information and transfer between your CCU accounts with Telli Account Access by Phone: 321.631.4611 (outside Brevard County: 1.888.636.4611)
  • Speak to a Member Service Lender about consumer loans, including vehicle, credit card, home equity, savings-secured, and personal loans, by calling our 24-Hour Loan Line: 321.637.3211 (outside Brevard County: 1.800.690.2338)
  • Get assistance when you are experiencing financial difficulties by calling Member Solutions: 321.637.3115

Online and Mobile AccessMobile phone image | Community Credit Union

  • Deposit checks via the CCU iPhone/iPad or Android Apps
  • Pay bills
  • Transfer between accounts
  • Apply for a loan
  • Open an additional account
  • And more - See the table below for other free member services and where you can access them.

 

Service

eBranch Online Banking

Mobile App

Apply for a Loan
Consumer loans and credit cards. Your personal information will be pre-filled.

Service Available Service Available

Open an Additional Account
Savings, Money Market, Checking, etc. Your personal information will be pre-filled.

Service Available Service Available

Mobile Deposit
Deposit checks with your smartphone or tablet. Available on the Mobile App only.

Service Not Available Service Available

eStatements:
Get your statements faster, FREE, and save a tree!

Service Available Service Available

Bill Payment
Get and pay bills online. Send checks to individuals, too!

Service Available Service Available

eAlerts
Get balances and alerts of various account conditions.

Service Available Service Available

Secure Email
Send a secure message to Member Services (OK to include account numbers, etc).

Service Available Service Available

FREE FICO® Score
Available for members with a CCU loan and/or checking account.

Service Available Service Available

Member to Member Transfers
Send money to another CCU member at no charge.

Service Available Service Available

Popmoney Transfers
Send money to anyone using an email address or cell phone number.

Service Available Service Available

Loan Payments
Make loan payments from another financial institution.

Service Available Service Available

Debit Card RoundUp Savings Program
Enroll and track your savings.

Service Available Service Available
Debit Card Purchase Rewards
Earn discounts given to you as cash back after purchase. 
 
Service Available Service Available
QCash Payday Loan Alternative
Borrow from $200 - $1,000 without a credit check.
 
Service Available Service Available

Skip Payment Requests
Request a Skip Payment on eligible loans.*

Service Available Service Available

Money Management PFM
The epic way to visualize and interact with your money.

Service Available Service Available

Update Contact Info
Change your mailing address, email address, or phone number.

Service Available Service Available

View Cleared Checks
View or print copies of cleared checks.

Service Available Service Available

Order Checks Online
Order checks conveniently from the comfort of your home!

Service Available Service Not Available

Find a FREE ATM
Available on the mobile app or ccuflorida.org/home/locations

Service Not Available Service Available

Export to Quickbooks / Quicken

Service Available Service Not Available

eBranch Demos
View demos for our online and mobile services.

Service Available Service Not Available

Apple Pay, Samsung Pay
Now available for use with your CCU debit and credit cards.

Service Not Available Service Available
*Consumer loans at least six months old that are in good standing. Details available from CCU.
Accounts Federally insured by NCUA.
 

For Additional Assistance:
Please contact a Member Service Representative at 321.690.2328 (outside Brevard, 1.800.690.2338) or send an email to memberservices@ccuflorida.org.  For your security, DO NOT send account numbers or other private information using this general email address.  Private, unpublished personal information should ONLY be sent through Secure Email, which is available within the Mobile App and eBranch Online Banking.