Community Credit Union will strive to process your debit card dispute as quickly and efficiently as possible. If you should need to submit a dispute for a purchase made with your debit card, it is important that you provide us with pertinent details and all of the requested information. Please be aware that we will be unable to process your request without all of the necessary information.
We will need the following to process a dispute for your debit card:
1) A clear and legible letter stating the reason for the dispute. This letter should be as detailed as possible. At a minimum, we need the following details:
2) Your signature and date at the end of the letter.
3) Copies of all receipts, instructions, pamphlets, etc. that you received from the merchant for the product or service you purchased.
4) If you received actual merchandise, you must return the merchandise before we can process the dispute. You will need to include a copy of your proof of return with your letter.
As a reminder, a dispute cannot be processed if it is received more than 60 days after the statement in which the purchase appeared – refer to the Member Liability/Lost or Stolen Cards section of the Electronic Funds Transfer Agreement and Disclosure within your Account Disclosure booklet for more information regarding your billing rights and limitations.
For Additional Assistance:
Please contact a Member Services Representative at 321.690.2328 (outside Brevard, 1.800.690.2338) or send an email to firstname.lastname@example.org. For your security, DO NOT send other private information using this general email address. Private, unpublished personal information or account information should ONLY be sent through Secure Email which is available within the Mobile App and eBranch Online Banking.