Chances are if you reading this you have seen the ccuFlorida.org homepage. Notice anything different? We have freshened the look with a new background image! Periodically, we'll be updating the image to feature local scenes. A big thank you to Jim Chastain, our VP of Commercial Lending for this new photo which was taken in the Cocoa Beach area.
On Wednesday, January 31, David Brock retires after 26 years as the President and CEO of Community Credit Union of Florida. Under his leadership, CCU has consistently ranked in the top 10% of high-performing credit unions, receiving Superior ratings from IDC Publishing, Bauer Financial 5-Star ratings, and Raddon Crystal Performance Awards. It is also one of the highest-ranking credit unions in the Callahan Return Of The Member index, which measures how well credit unions return value to the member-owners based on criteria such as loan rates, interest paid on deposit accounts, and member use of products. CCU has also received the designation of Certified Development Financial Institution from the U. S. Department of the Treasury, which recognizes financial institutions fostering community growth. CCU truly appreciates Mr. Brock’s dedicated years of service to our members, the CCU Board of Directors volunteers who represent the membership, our employees, and the community.
On February 1, Laurie Cappelli, CCUE, CCE will succeed Mr. Brock as the new President/CEO. She has already served CCU for 20 years, with 10 of those years as the Senior Vice President. You can read Mr. Brock’s letter to the membership and learn about Laurie Cappelli, on the CCU blog.
The next time you log in to eBranch Online Banking at ccuFlorida.org, you’ll see a responsive view. What this means is that your account view will adapt to the size of the screen. If you are on a tablet or phone, you no longer have to swipe left or right to see the entire screen! Click here to read more on the CCU blog and see screen images showing the changes. This change did not affect the CCU Mobile App, which has always offered a responsive view.
Beginning on or shortly after Wednesday, November 29, you may hear a new prompt when you call the CCU main number. This new step will provide you with increased security and make the call go more quickly once a representative answers.
Whether or not you hear this prompt will depend on the option you choose and whether there is a CCU representative immediately available to answer your call.
Here’s what to expect:
1. If you select an option that directs you to a CCU representative but there is no one immediately available, you will be placed on hold as you are now. But, instead of hearing hold music or messaging, you will be asked to enter your Member Number.
2. After you enter your Member Number, you will then be asked to enter a PIN (Personal Identification Number):
a. If you are already set up for Telli, you will simply use that PIN.
b. If you have never set up a Telli PIN, you will be prompted to enter the last 4 digits of the primary account holder’s Social Security Number. Then, you will be prompted to create a PIN between 4 and 6 digits long.
3. After you enter your PIN, you will hear some information about your CCU accounts: pending deposits, available balance, and the last 5 transactions. What you hear will be based on the types of accounts you have with CCU.
4. Once a representative answers after a brief hold, your account information will be presented to the CCU representative. As now, the representative will ask who he or she is speaking with. Depending on your request, the representative may ask you one or more security questions in order to confirm that you are the authorized account holder.
If you do not have your Member Number or PIN, you can skip this step by simply staying on the phone after hearing the prompt. When a CCU representative answers the call, he or she will ask for your Member Number and ask you some security questions to verify your identity.
Don’t know your Member Number? Request it now so you are ready to take advantage of this new feature! For your security, we do not provide Member Numbers directly over the phone. You can request your number by calling and we will mail the number to the address of record for the account. You can also request by logging in to eBranch Online Banking or the Mobile App and sending a secure message or asking the next time you visit a CCU branch.
Please note that Telli is not changing! If you call the Telli number, you will continue to enter the same information.
Currently, we anticipate launching the new menu on Wednesday, November 29.
We are pleased to offer you this new option as part of our continuing effort to protect your accounts while providing you with convenient access.
Titusville Lobby Now Open Saturdays
Posted April 1, 2017
Both the lobby and the drive-thru are now open from 9 am - noon at our Titusville branch located at 3125 S. Washington Avenue. These same Saturday hours are available at our Palm Bay and Rockledge locations. See all CCU branch locations and get directions here.
NEW Security Feature: SecurLOCK™ Equip Mobile App
Posted February 14, 2017
We are pleased to provide our members with free access to this secure mobile app that allows you to control your CCU credit and debit and cards directly from your phone. Never worry again about who'll pick up that card you left behind the last time you used it. Just turn it off! That's just one of the great features available on this app. Learn more
Get a TRULY free FICO® Score from CCU!
Posted February 2, 2017
You may have seen recent news stories warning people about being pulled into a "for pay" service after attempting to access their "free" credit score. As a CCU member, you can view a free FICO score when you log in to eBranch Online Banking. This service is available to members who have a CCU checking account and/or loan. You'll also see information about what is impacting your score, along with suggestions for improving or maintaining your score. Learn more in the CCU Blog