Beginning on or shortly after Wednesday, November 29, you may hear a new prompt when you call the CCU main number. This new step will provide you with increased security and make the call go more quickly once a representative answers.
Whether or not you hear this prompt will depend on the option you choose and whether there is a CCU representative immediately available to answer your call.
Here’s what to expect:
1. If you select an option that directs you to a CCU representative but there is no one immediately available, you will be placed on hold as you are now. But, instead of hearing hold music or messaging, you will be asked to enter your Member Number.
2. After you enter your Member Number, you will then be asked to enter a PIN (Personal Identification Number):
a. If you are already set up for Telli, you will simply use that PIN.
b. If you have never set up a Telli PIN, you will be prompted to enter the last 4 digits of the primary account holder’s Social Security Number. Then, you will be prompted to create a PIN between 4 and 6 digits long.
3. After you enter your PIN, you will hear some information about your CCU accounts: pending deposits, available balance, and the last 5 transactions. What you hear will be based on the types of accounts you have with CCU.
4. Once a representative answers after a brief hold, your account information will be presented to the CCU representative. As now, the representative will ask who he or she is speaking with. Depending on your request, the representative may ask you one or more security questions in order to confirm that you are the authorized account holder.
If you do not have your Member Number or PIN, you can skip this step by simply staying on the phone after hearing the prompt. When a CCU representative answers the call, he or she will ask for your Member Number and ask you some security questions to verify your identity.
Don’t know your Member Number? Request it now so you are ready to take advantage of this new feature! For your security, we do not provide Member Numbers directly over the phone. You can request your number by calling and we will mail the number to the address of record for the account. You can also request by logging in to eBranch Online Banking or the Mobile App and sending a secure message or asking the next time you visit a CCU branch.
Please note that Telli is not changing! If you call the Telli number, you will continue to enter the same information.
Currently, we anticipate launching the new menu on Wednesday, November 29.
We are pleased to offer you this new option as part of our continuing effort to protect your accounts while providing you with convenient access.
United Way of Brevard has established a Hurricane Irma Relief Fund. On their web site, you can also find information about other local resources, contact information for FEMA, and information about Disaster Unemployment Assistance. Click here to go to the UW of Brevard web site.
Read the article on the CCU Blog to learn about changes to Federal rules regarding electronic payments that may affect you.
New ATMs Are On The Way!
Posted April 17, 2017
ATMs located at CCU branches are being replaced with updated machines that do not require an envelope for deposits. The first installation will take place at the Rockledge branch on Tuesday, April 18, during business hours. Whlie the ATM is out of service, please use the lobby or drive-thru to make deposits.
To make deposits at the updated ATMs, you will simply insert your flat, unfolded bills and checks into the slot when prompted. (The slot has blinking green lights around it - you can't miss it!) You'll see your items confirmed on the screen prior to completing your transaction. You will receive a receipt if you requested one at the beginning of your transaction.
We anticipate replacing all ATMs by the end of May.
Titusville Lobby Now Open Saturdays
Posted April 1, 2017
Both the lobby and the drive-thru are now open from 9 am - noon at our Titusville branch located at 3125 S. Washington Avenue. These same Saturday hours are available at our Palm Bay and Rockledge locations. See all CCU branch locations and get directions here.
Viera Branch: Road Construction is Complete!!
Posted April 1, 2017
The Wickham Road construction near our branch on Murrell Road is now completed, making it much easier to access the building. This location offers both lobby and drive-thru service (no Saturday hours). A 24-hour ATM is available in the drive-thru. Enter on Murrell Road.
Wire Fee Change
Posted April 13, 2017
Effective May 15, 2017, the fee for outgoing international wires will increase to $49.
eStatements Are Getting a New Look
Posted February 28, 2017
We are pleased to announce that our eStatements will now be responsive to any mobile device, which will provide more accessibility. Instead of seeing all the detail on the statement at once, you will see a gray "Show details" tab under each deposit or loan account ID. Once you tap or click on that tab, you will see the history for that account. It's very readable and user-friendly. This change will be effective for your February 2017 statements!
Do You Have Equity in Your Home?
Posted February 28, 2017
If you have paid attention to the housing market lately, you realize that property values have been going up. Do you have home improvements or repairs you would like to do? Maybe you would like to consolidate debt. Learn more about CCU Home Equity loan options here.
NEW Security Feature: SecurLOCK™ Equip Mobile App
Posted February 14, 2017
We are pleased to provide our members with free access to this secure mobile app that allows you to control your CCU credit and debit and cards directly from your phone. Never worry again about who'll pick up that card you left behind the last time you used it. Just turn it off! That's just one of the great features available on this app. Learn more
Get a TRULY free FICO® Score from CCU!
Posted February 2, 2017
You may have seen recent news stories warning people about being pulled into a "for pay" service after attempting to access their "free" credit score. As a CCU member, you can view a free FICO score when you log in to eBranch Online Banking. This service is available to members who have a CCU checking account and/or loan. You'll also see information about what is impacting your score, along with suggestions for improving or maintaining your score. Learn more in the CCU Blog