Having difficulties logging in for the first time? Please contact Member Services at 321.690.2328 or 800.690.2338 for assistance.
Below is some general information and helpful hints that can help you successfully log on to view your accounts:
Computer equipment and software needed:
A computer with internet access and a supported browser. These browsers include Microsoft Internet Explorer (IE) 11, Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari 9. Please note: At this time, Internet Explorer 8, 9, and 10 is not fully supported, but it is likely that you will see a correct display. If you have difficulties viewing your account information using Internet Explorer 8, 9 or 10, we recommend that you upgrade to Internet Explorer 11.
Browser Compatibility Test Link: Test your browser to confirm that it is compatible with our eBranch Online Banking services.
Additional Important System Setting Information:
A username and password is required for access to the eBranch Online Banking service. There are system requirements for the number of characters and for the combination of letters and numbers necessary for access. You have the ability to update your username and password at any time. This can be completed by selecting the "My Settings" option from the menu bar located in the upper right corner of the online banking main page.
Access Code Security Feature:
Under certain circumstances, you will also be required to receive and enter a 6-digit access code to be sent to your email, via text message (SMS) or by a phone call:
Periodically as part of CCU's security measures
Please note: If you use multiple browsers, you will see the Access Code prompt when logging in for the first time from a new browser or if your cookies were deleted since the last time your used that browser.
Registering a Device:
Once logged in, you may set up your home pc, laptop, or any other device you use regularly to PRIVATE and you will not be asked to provide the 6-digit access code each time you login, except under the circumstances noted above. If you are using a public computer, it should be set to PUBLIC.
For Additional Assistance:
Please contact a Member Service Representative at 321.690.2328 (outside Brevard, 1.800.690.2338) or send an email to firstname.lastname@example.org. For your security, DO NOT send account numbers or other private information using this general email address. Private, unpublished personal information should ONLY be sent through Secure Email, which is available within the Mobile App and eBranch Online Banking.